Off for op tommorrrow

STEVE BURNS

Club Member
thanks for good wishes guys
Just got back at 6 ish

Every thing has gone well until being discharged
Should have statedat the beginning of thread it was Knee Arthroscopy not replacement yet
Will post up later about the big eff up with the discharge letter and prescribed pills that will no doubt lead to a male nurse either getting a severe warning or even being suspended from his job
Cant get in touch with hospital conplaints dept or consultants secretary till Monday as they have all gone home for the weekend
 

STEVE BURNS

Club Member
If ever you need an honest opinion on knees, just remember the wife is a knee & hip surgeon, so I'm sure she'll be happy to talk you through anything you want!

may need help in wording a letter of complain about the discharge nurses balls up giving me someone else's discharge letter and details as well as their pills
 

Mr HollowPoint

Well-Known Forum User
Hospital cock ups, I could give you a laundry list, just in the last year!!!!! Starting with a death and ending with us being trapped their for a weekend and having to deal with social services, all because some orthopaedic doctor wanted to get home early on a Friday!!!!!!
 

Aceman

Well-Known Forum User
may need help in wording a letter of complain about the discharge nurses balls up giving me someone else's discharge letter and details as well as their pills

I'm sure she'd be happy to help!

Probably best calling me and I can put you on to her or sending her a PM on facebook.
 
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Rob Gaskin

Treasurer
Staff member
Site Administrator
Steve, glad it went well :cheers:

Hospitals - my Mum was at Stafford (and died in there) so I know how sloppy some can be!
 

moonraker_tom

Well-Known Forum User
Steve, glad all went well except for the discharge.
So, doctors private life comes before patients well beeing, nothing changes :rolleyes:
 

Aceman

Well-Known Forum User
So, doctors private life comes before patients well beeing, nothing changes :rolleyes:


I'd argue with that point.. Strongly...

In this case though, it's a nurse who's messed up, and so I'll assume you wrote "nurses" in your comment, and not doctors, and agree with you!! :)
 

Mr HollowPoint

Well-Known Forum User
I think he might have been referring to my sons incident Aceman, which I'm sorry to say, was very much a doctors fault, but an A&E doc on a Friday night.
 

Aceman

Well-Known Forum User
Oh, I'm not saying doctors don't cock up, but rarely will they put their personal time before a patients. Those I know, wouldn't (and I know a hell of a lot for obvious reasons!), and would agree a doctor who did that should not be a doctor. They often sacrifice their own lives for the job (in terms of "having a life" as opposed to actual sacrifice of their lives!!!)

But it's often not the doctors fault..

I give you a case which got my other half a warning the other week.

She did an operation on a little boy, which ran late (finished 10pm). She waited around until he came out of recovery, called his parents in (as they were worried as any parent would be) and explained to the family what had happened, how the operation went, and what the next steps should be. She left the hospital thus around midnight.

Next day, she got called up by management and b*llocked severely for not having left after the operation finished as now her hours would not fit with the EU Working Time Directive and so the hospital would be liable for some fine or another if this could not be corrected. They really laid into her.

She quite enjoyed showing management the thank you card the family sent in, saying how wonderful it was to have a doctor who showed care and compassion in a situation where they were extremely worried and none of the nurses seemed to bother helping them out. But it's not about caring to the management of these places - it's numbers in a box (welcome to why a lot of people think the NHS has gone down in patient care!).

This goes on a lot, and to keep their jobs a number of them do just leave without saying anything, so they have a job to go back to the next day without hassle and can thus do what they are there to do - help people.

A lot of people also do get the wrong impression when overhearing conversations too - if an operation has been particularly stressful, they will often seem to be talking about hobbies/football/something random as it's a coping strategy. If a patient has died on the operating table, I'll quite often get a phonecall talking about the weather, or the latest formula 1 race, which could well seem odd to anyone standing nearby, but is a way for the wife to cope with death in such instances..

I don't know your situation, and as I say, I know tragedies do occur, but I can promise you that those doctors who do care, REALLY care. Your idea of a Friday night with your missus might be a meal out, or a night in with a movie. Mine are quite often helping an extrememly upset woman who has not been able to save/help everyone during the week, and thus blames herself if patients don't get the best of her abilities at all times because she's tired after a 54 hour sleepless shift with no let up - yes, that is a correctly typed figure - or because she's been trying to do the work of the 3 missing surgeons, as well as her own job as the NHS can't afford to replace those staff members who have left (her department is 3 surgeons down presently).

As a piece of advice though, if you do need to go into hospital, a Tuesday, mid morning, is about the safest time statistically, as all the long 54 hr shift workers will have had some sleep Monday night! Similarly, avoid hospitals in Sept/Oct as this is job changearound, and many staff don't know the new hospital they have been moved to so can take ages to find where the X-ray machine is, or where to send blood for tests!!


(I am not, in any way, detracting from what you had to go through. I just thought I'd point out a bit of the other side to everything doctors do)
 

STEVE BURNS

Club Member
In my case so far i have been dealt with in a excellent way with the exception of one person but a male nurse who dealt with my discharge in a very lackadaisical way and seemed not to have followed hospital procedures in the slightest
ie Wrong documents (someone elses ) given to me as well as their medication these documents had various bits of information missing from them on one that was the patiets copy of the standard tripicate form one for the hospital one copy for the patient and one for the patients gp did not have the patients details filled in nor the gps contact details filled in even though on the form it stated that no prescriptions or drugs would be give unless the form was fully completed

The doctors nursing staff were excellent except this one alleged nurse
After contacting the hospital on Monday to complain the sent over the correct paperwork and medication by courier and are going to investigate the whole issue
Pals and the ward manager have been excellent so far in trying to remedy the fiasco

The next thing I have to inform them about is the non delivery by post of the correct paper work that the said nurse informed me on Friday night that he was putting in the post straight away

Oh by the way if you come across a Jacov Tsoela giving you any paper work be very carful and double check what he has given you
 

Mr HollowPoint

Well-Known Forum User
Believe me when I say this Aceman, I'm well aware of the fact that doctors do what they do because they care (For the most part), they'd have to in order to do the job, however, our local hospital is ridiculous, and I do mean ridiculous! I won't go into every gory detail, but a brief run down of the incidents in the last 12 months (Still pretty long, sorry).

60 year old man who's had two serious heart attacks and with a defribulator (Note this is not a pace maker, this is much more serious) in his chest, goes into hospital with what appears to be a minor case of flu, in DECEMBER! He's left on a guerney for 4 hours, then moved to a temp bed in A&E for an hour, then shipped off in a drafty ambulance for a 45 minute drive to another hospital, to be placed on an even more drafty geriatric ward, where he went from feeling fine and talking to everyone and happy, to needing a respirator for a collapsed lung, full blown pneumonia and hypo/hyper-(can never remember which is which)-thermia within 2 days. Their answer to him deteriorating at first, was stick him in a room on his own in case he had bird flu and open the window! They then realised he was dying when it was too late, but stuck the respirator on him and shipped him back to Doncaster Royal Infirmary again in that drafty old ambulance. 4 hours later, after stroking, losing both lungs and ending up in ICU, they told us they were pulling the plug because there was simply no hope of him recovering. The ICU doctor was awesome, the doctor on the observatory ward before the ICU was excellent, if very pushed for time, the rest, well, I can't use the words in polite company I'm sorry. He could have been given a flu jab and a pneumonia shot and sent home and he'd have likely lived! All of this was 14 days after landing in the country after moving here with Roses mum from NZ, he was a Kiwi.

5 year old boy breaks his arm on the Thursday, but doesn't really complain much, goes back to playing etc. Rides his bike to school on the Friday morning. School rings us around 2 and says they suspect he's hurt his arm, can we pick him up. We take him to A&E, where we explain we're not certain how/where he broke his arm, because he was fine until half way through the school day, he goes for an X-Ray, doctor tells us it's a clean fracture, will heal up nicely, he can go home after a sling is put on. Orthopaedic doctor in A&E however, sees something on the X-Ray (He thinks) and so we're referred to the childrens ward for Michael to be examined by a doctor, this is Standard procedure we're told, it's explained to us that if abuse is suspected, social services may get involved.

We think ok, well you won't, because he isn't, so all will be well. 4 hours later, Rose screams at a nurse because Michael hasn't eaten for over 7 hours and we're still stuck on the ward. 2 hours after this we finally get another orthopaedic doctor come along, who wants us to take him back down for X-Ray, it seems the original Orthopaedic doctor saw what he thought might be an old and unreported fracture on the X-Ray, we're completely shocked and obviously agree to take Michael back down to the X-Ray, but we're told we need to be escorted there, WTF! Oh don't worry, we just have to do this until we decide there's no case to answer, oh ok then right?

After the X-Ray it's confirmed Michaels arm will be fine and there is no old injury, we can go home. No, wait, we'd like you to stay here the night, so we can all talk about it in the morning with the other consultants, the break is rather strange and we'd like to figure out how it happened. This would be good for you, because you'll find out more about how he broke his arm, he could have a bone disease! Oh ****, right, we'll stay the night then.

2 entire days of tears, flames and riots, along with a visit from the bulldog and her companion, the wasp from social services on the ward, later, we find out that the A&E doc, didn't explain what we did, to the orthopaedic doc in A&E, before showing him the X-Ray, so the injury didn't match the explanation and the doctor leapt to conclusions etc. The reason the doc on the childrens ward told us we could go home on Friday night, was because he hadn't been told by anyone at all, why we'd been sent up there and as we found out early on the Saturday after VOLUNTARILY staying over night, the A&E doc had reported us to social services on the Friday night, there was NO WAY they could let us go home until Monday when people were back to sort it all out. On the Monday, they forgot Michael was supposed to have a full body X-Ray, so after waiting all weekend, he finally had it around 2pm in the afternoon. 2 hours after this full body X-Ray and the doctors had found out about their right royal **** up, we were told to go home, we insisted on discharge papers because of what had happened, but they couldn't produce any and told us we'd get them in the post, we never did! We were promised a full report on what happened, we never got it!

As yet we have not complained, there is FAR more to this story than is in this post, and every time we re-visit the complaint letter, we both get both angry and upset at the same time and just can't finish it. This literally nearly tore our little family apart, all because of a doctor not doing his job properly.

On the flip side, my dad has just come out of his hip operation a few hours ago and is doing well! Top notch surgeon, nursing staff etc. But he's in a Bupa hospital. Thank GOD my current job gives me Full Bupa! I will not insult the staff of the NHS in general, many of them do a sterling job, for little money or reward, we even had the ambulance driver for my father in law apologise for telling us to get out of his way, because he was scared of us suing him!!!! We seriously couldn't believe that, I mean ambulance guy tells you to get out the way, you get out the way!!! It isn't the fault of the staff, it's the fault of all the little pricks out there who want something for nothing and think they're better than everyone else. Oh and Europe!!!

/EndRant, sorry, I actually stopped myself from posting the whole thing believe it or not, just got so angry and then you read it back and you think, oh that little point needs to be made or that one doesn't make sense, etc. Probably none of it makes sense I dunno, lol
 

Mrs HollowPoint

Well-Known Forum User
Alex has not been online really for a few days due to having to go to London for a work conference. He is currently on his way home early this morning.

My information is sketchy at the moment so forgive me.

His dad who just had his hip replacement in the the private hospital already had complications with bleeding through his wound a couple days ago. Frightened and in enormous pain after the wound being addressed he pleaded his inability to bet himself back onto the bed as ordered. This resulted in the doctor operating his no tolerance attitude and threatened to remove him from the hospital. Anyway, this was resolved and understood.

This morning all we know is he 'has a clot', and has been moved to the dreaded DRI - Doncaster Royal Infirmary.

Those that have read the above, please understand that it could never really bring over how terrified we now are of that place and how shot our confidence is in the care they are capable of providing.



So now it's a 'bowel blockage/failure' and he needs to be on a surgery ward next to the op theatre and be monitored. Potential life threatening....

They haven't moved him to where they said he needs to be though.
 
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Mr HollowPoint

Well-Known Forum User
Thought I'd update this quickly, but I just got home after leaving Epsom this morning around 8am, my mum rang me at 07:30 in a blind panic because she'd been told he had a "blockage" which we all interpreted as a clot (He's 70 and just had surgery) but it turned out to be that his bowel has "gone to sleep" so has a blockage. He was finally moved to a bed in DRI some 9 hours after he supposedly "needed" it and is now probably stuck there all weekend because most of the staff go home on a weekend. All appendeges are currently crossed :(
 
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