grolls
Well-Known Forum User
Well went to renew mine as car is SORN. Got the usual reminder, so completed all the forms and sent them in with all the information requested via email.
Then I get a letter stating you did not sent in the mileage declaration, so I re sent the same email with all the information still attached and call them to make sure they have it, confirmed yes so end of. Well I thought so until;
I get another letter stating I did not send in the mileage deceleration a few weeks later. So this time I again fill in the one document requested and email that one in sepperatley. Yes again I called they confirm they have it. ahhhh peace.... nope;
I get another letter confirming I have not sent in the required modification paperwork. I re send the same email I sent at first that had it enclosed and call them. I then ask if they have everything as getting rather angry now. They confirm all present and correct.
You guessed it, I get another letter stating 2 of the pictures are not 100% side on and can I send some more in, This I do with gritted teeth as getting rather frustrated.
Well they done it again, another letter stating they decided to Knock 5 grand of the valuation from last year, this they tried every year and put it back each time. This time they said I have to get an independent valuation (not club). so I now have to pay to have the car recovered to a specialist and back at a huge cost if I want the extra £5k covered.
To add insult to injury I said you know what, cancel the policy as you have not supplied what I have been requesting and paid for, their reply, we will deduct the time we covered your car plus a further £60 cancellation fee....... W ........rs.
Time to go to the ombudsman I think. Has anyone else had the same problems or can recommend an insurer that knows what they are doing?
I wont name them in public,...... but its one of the big ones.
Then I get a letter stating you did not sent in the mileage declaration, so I re sent the same email with all the information still attached and call them to make sure they have it, confirmed yes so end of. Well I thought so until;
I get another letter stating I did not send in the mileage deceleration a few weeks later. So this time I again fill in the one document requested and email that one in sepperatley. Yes again I called they confirm they have it. ahhhh peace.... nope;
I get another letter confirming I have not sent in the required modification paperwork. I re send the same email I sent at first that had it enclosed and call them. I then ask if they have everything as getting rather angry now. They confirm all present and correct.
You guessed it, I get another letter stating 2 of the pictures are not 100% side on and can I send some more in, This I do with gritted teeth as getting rather frustrated.
Well they done it again, another letter stating they decided to Knock 5 grand of the valuation from last year, this they tried every year and put it back each time. This time they said I have to get an independent valuation (not club). so I now have to pay to have the car recovered to a specialist and back at a huge cost if I want the extra £5k covered.
To add insult to injury I said you know what, cancel the policy as you have not supplied what I have been requesting and paid for, their reply, we will deduct the time we covered your car plus a further £60 cancellation fee....... W ........rs.
Time to go to the ombudsman I think. Has anyone else had the same problems or can recommend an insurer that knows what they are doing?
I wont name them in public,...... but its one of the big ones.