Anyone ordering from MSA?

[uk66fastback]

And having trouble doing it? I ordered some parts about 10 days ago - the usual kerfuffle. Then you get an acknowledgement by email while they work out your shipping price. Never received one. Nothing since. I have emailed them about three times, with screenshots of the order and their 'Thanks for the order' response.

Nothing.

I even rang them, went through the menu, and waited. And waited. Got the 'All our operators are busy, please leave a message' line. So I did.

Nothing.

I can go and deal with other suppliers but just wondered if anyone else was having the same difficulties.

 

[jonbills]

When I've bought from them in recent years, that 'shipping quote' email almost never arrives, so I email them and I do get a response. Last order was Koni shocks, which I think I ordered maybe October last year.

 

[Robbie J]

As with a lot of US suppliers, it's often better to ring them up after you have the order in! Put on a toff's accent that goes down even better, one waved the shipping fees which was 1/4 the total cost once....

 

[uk66fastback]

I did ring them, couldn't get through, was invited to leave a message, did so, quoting the order no. etc.
Nothing since.

 

[Robbie J]

I did ring them, couldn't get through, was invited to leave a message, did so, quoting the order no. etc.
Nothing since.

I rang them at 10 am their time and got through (6 pm BST) but that was before COVID19

 

[AliK]

I always ring them about 20:00 ish and get through. I never put the order in online as I don’t trust all the kerfuffle. I just read out the part numbers on the phone, they tell me if anything is out of stock and needs waiting for (If any), put me on hold, then tell me the shipping there and then!

 

[uk66fastback]

I’ll try them again tonight, mid evening time. Thanks all.

 

[MCBladeRun]

Yes, this has been my experience with MSA also.

I had a lot to order, so split it into 2 orders and agreed with them to wait until the 2nd order - full of out of stock back order parts, to be shipped to myself direct once it's all in stock.

Nope. Been sending it off in dribs and drabs, as it comes in, charging me more postage than if it were one lot of postage.

I'm just annoyed that their website shows a whole bunch of stuff you can hardly get anywhere, then when you order it, barely any of it is in stock for various reasons and you're in a catch 22. I don't understand why they can't keep the website up to date, they're quick on the pulse when they've got something new to sell!

Sorry, rant over.

 

[richiep]

TBH, MSA are seriously behind the times in service and internet presence. Their ordering process is archaic. I have only ever had stuff from them via Mike Feeney, or on one occasion ordered via my brother-in-law in the US - and even that became a pain. I’ve got no inclination to ever order from them again as there are other sources for everything they have and others make the process easier.

 

[uk66fastback]

I might try and find everything elsewhere instead - Rich is right, it's 2020 and their website is so poor compared to others ... it's obviously something they don't feel the need to invest in.

 

[SacCyclone]

Hi Mike, if you want to provide me with the order information I can ring them until I get ahold of someone and get an update for you. Cost to ring them is nothing for me so happy to do it for you.
Mike

 

[uk66fastback]

Hi Mike, I appreciate that - I will tell you all the info on Messenger ...

Thanks

 

[uk66fastback]

A huge thanks to Saccy who earlier tonight rang MSA, did his best British accent don’t you know, and the goods will be shipped tomorrow ... great work Mike, it’s much appreciated!

 

[Huw]

I’ve never had a problem with them to be honest, always helpful.

 

[Blaqkaudio]

Dealt with MSA a few times now with vey little hassle.

Website is indeed clunky so my method is I find what I need, add to the basket like I normally would, screenshot the basket and fire over in an email asking firstly, is it all actually in stock? and secondly for a postage quote.
Once agreed they ping me a PayPal invoice job done.

Sometimes required a reminder nudge when discussing things via email but still super helpful. I've mostly had positive dealings with a chap who goes by James Ouk

 

[Fastededdie]

As with a lot of US suppliers, it's often better to ring them up after you have the order in! Put on a toff's accent that goes down even better, one waved the shipping fees which was 1/4 the total cost once....

Hi All put and order in on the 13th this month to the US Ca and they (stainless steel sports exhaust manifold ) came today 5days. I know they must be lazy. And no customs charge; wink.

 

[AD240Z]

I’ve ordered a few things earlier in the year - all good . Agree the website could go with a refresh .